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直言:及时一针省九针
http://www.sina.com.cn 2004/07/08 09:46  北京青年报

  On the campus of the state university where I teach in America, the failure of officials to maintain facilities in a timely way had costly consequences. The administrators were neither incompetent nor stupid, but they faced multiple pressures: to hire new faculty to reduce average class size; to develop new programs to address the changing needs of the state in which the school is located; and to replace aging laboratory equipment. All of this takes money. When state revenues fell in the late 1980s, no one insisted loudly that existing facilities be kept up, and the administration found it easiest to slash the maintenance budget.

  The backlog of maintenance problems -- called "deferred maintenance" -- led to unsafe conditions in classrooms, offices and laboratories. For example, because of the poor ventilation in the psychology department's rat lab, department personnel started to get frequent headaches. To prevent buildings from being closed for health or safety reasons, the university had to seek a special legislative appropriation for repair work, and the costs of repair were often twice what they would have been had problems been addressed when they arose, or had proper maintenance kept them from arising in the first place. Now these problems are dealt with as part of routine maintenance, and the life of our campus buildings has been extended by many years.

  I was reminded of this during my five-month stay in China, when I was a guest lecturer at seven universities in the central, western, and southern regions. Common sights at university guest houses were: peeling paint, tiles and molding; toilets flowing nonstop; cracked plaster; torn carpets; and broken or jammed windows. My cordial hosts always treated me like a king, but the campus housing left much to be desired. For instance, the toilet in one suite flooded the bathroom floor after each use. When I remarked to a service worker that perhaps the toilet should be fixed or replaced, she said that was why the staff had placed mats on the floor.

  In classrooms, I observed: broken chairs, lighting fixtures about to explode, lack of signage for emergency exits, and lack of access for any students who might be handicapped. The lecture hall at one university had seats for 100 students and an air conditioner. But the unit was at the front of the classroom, so cool air never reached the rear. As it happened, on the evening when I lectured, the system malfunctioned and the 130 people in the hall sweated for two hours at 37 degrees. When I mentioned to a dean that the system might be redesigned to improve air flow, he said he was pressuring the authorities to construct a whole new classroom building, and that would take care of all the existing maintenance problems.

  China has no shortage of janitors and custodians.Whether visiting universities, research institutes or government offices, I found an abundance of friendly and helpful service personnel everywhere. I would guess that the average public institution in China employs two to three times more personnel than comparable institutions in Europe and North America. Chinese service workers keep buildings reasonably clear of dust and garbage, but they seem to sweep longer-term maintenance problems under the rug. This is not their fault; it is their supervisors who establish the priorities.

  Having taught political economy courses for many years, I understand how difficult it is for people to make sacrifices now in order to make things easier or better in the future. Typically, people make such choices quickly only when they face a crisis -- a war or an ecological disaster. Maintenance problems occur sporadically and build up gradually. By the time they reach crisis proportions, it often is too late to remedy them. I have a suggestion to make, gently, to my Chinese hosts: reassign a part of the large service workforce to address maintenance problems -- now! The immediate costs will be small, the future benefits great.(听英文51169,作者简介511692)

  作者:Prof. Jerry McBeath(美)

老外直言:及时一针省九针的道理

  在我任教的那所美国州立大学,有关负责人没有能及时维护设施,曾造成了代价高昂的后果。这些管理人员既不是没有能力,也不是愚蠢,但他们面临着多重压力:为了把一般的教学班变成小班,就要聘用新的教职员工;为了满足学校所在州的不断变化的需求,就要开设新的科目;还要更换为时已久的实验室设备。这一切都需要钱。在上个世纪80年代末州税收大幅度减少时,便没有人大声疾呼对现有设施进行维护了,而管理当局发现大砍维护预算是最容易的事。

  维护方面的问题的拖延———也称为“维护滞后”———导致了教室、办公室和实验室处于不安全的状况。比如,由于心理系老鼠实验室的通风系统很差,系里的工作人员开始经常感到头痛。为了防止教学楼因健康和安全原因而关闭,校方不得不为维修而去寻找州议会的专项拨款,而此时的维修费用往往是问题刚出现时就维修或者当初做了正当维护而避免发生问题所需费用的两倍。如今,这些问题已作为日常维护工作的一部分来加以解决了,而我们校园建筑的寿命也延长了很多年。

  我在中国中部、西部和南部的七所大学做客座演讲人的5个月里又让我想到了上面所说的事。这些大学的招待所的普遍面貌是:油漆、瓷砖和墙角线脱落下来,卫生间的水不停地流着,还有破裂的墙皮,撕裂的地毯,打碎的玻璃,卡死的窗户。我的真诚的东道主待我像国王一般,但校园房屋则存在着很多需要解决的问题。比如,一个单元里的马桶每次用完之后都会把卫生间的地面淹了。当我对清洁工人说马桶是不是需要维修或更换,她说工作人员把垫子垫到地上就是为了解决这个问题。

  在教室里我看到:残缺的椅子,一闪一闪要憋的照明设备,没有标志的紧急出口,没有为残疾学生准备的通道。有一所大学的演讲厅有一百个座位,也有空调,但是空调安在教室前面,冷气绝吹不到后面去。说来也巧,一天晚上当我演讲时,空调系统运行不正常,厅里的130个人在37℃的高温下汗流浃背地忍了两个小时。当我对系主任说空调系统是不是该重新设计以改变空气流向,他说他正在给有关当局施加压力,来建造一所新的教学楼,那将考虑到所有现存的问题。

  中国并不缺少物业服务人员。当我访问大学、研究所和政府机关时,总会看到很多友善的乐于助人的服务人员,我猜想中国国有单位所雇用的服务人员人数平均比欧美相应单位多2-3倍。中国的服务人员打扫灰尘和垃圾使环境比较清洁,但他们似乎忽略了长期维护的问题。这不是他们的错,错在他们的领导,这些领导定下了将什么事放在第一位。

  作为教了多年政治经济学课程的老师,我理解人们为了将来的事情更容易更好办而要牺牲当前的利益是多么困难。最典型的是,人们只有在面临危机时———战争或生态灾难时———才能很快做出这样的选择。而维护问题是零星发生的,是逐渐积累起来的,等到了危险的程度,要想维修已为时太晚。我向我的中国东道主礼貌地提个建议:从大量的保洁服务人员中抽出一部分安排到维护工作中去,现在就开始!现在所花的费用是小的,而未来会获得很大收益。




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