陈豪(C)在美国ABC公司工作，他经常要用电子邮件和公司内外的人联系。今天他见到了一个他不认识的英文词，所以就去请教美籍华人Mary(M)。

　　(Office ambience)

　　C: Hey， Mary，我知道etiquette这个词的意思是礼节，礼貌。可是，什么是netiquette?

　　M: Netiquette是人们新创造的一个词。意思是网上礼节，也就是good behavior on the Internet。

　　C: 网上还有礼节！ Why don't you give me an example。

　　M: 比如说，你最好不要全用大写来写email. If you type in all capital letters, people would think you are shouting your message。

　　C: 噢，怪不得那天销售部的Robert问我：Why did you yell at me? 可有的人给我email全用小写，那是什么意思呀？Whisper?说悄悄话呀？

　　M: No. 那天财务部的Kevin不是给我们俩写的email都用小写吗？全用小写一般是不正式的，like chatting with your friends。

　　C: Email本身就是不正式的。

　　M: That's true, but that does not mean you can ignore appropriate etiquette。

　　C: 我想知道还有哪些网上礼节。

　　M: 首先，在你送出e-mail 之前，check if there aremistakes such as spelling, grammar, punctuation and word choice. Ifyour e-mail is sloppy, you will be perceived as sloppy anddisrespectful to the recipients。

　　C: 我有两次发e-mail给客户时忘了附件，几个客户马上回e-mail问我：What attachment?

　　M: 是呀，一旦e-mail发出去以后，你就没法收回了。发现错误后最好的办法就是纠正错误，再重新发一次。你应该在subject line里写：corrected version with attachment included。

　　C:下回我一定这样做。

　　M: 最好是不要出这样的差错。

　　Before you hit the sendbutton, check your spelling, grammar, punctuation and word choice.Sloppiness gives people a bad impression and is disrespectful toothers. When mistakes are found, correct them and resend the e-mail.Typing in all capital letters seems that you are shouting, or typing inall lower keys are like chatting with your friends。