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情景对话:使用“电话银行”必备口语Telephone Banking 电话银行 Representative: Hello. How can I help you today? Customer: Hello. I'd like some information on the telephone banking services offered at by your bank。 Representative: Certainly. May I have your account number? Customer: Of course. It's 4392107. Representative: What would you like to know? Customer: How do I sign up? Representative: Just let me know, I'll sign you up immediately。 Customer: Can you tell me how the telephone banking services work? Representative: You can do all your day-to-day banking over the telephone, 24 hours a day。 Customer: That's great. How do I access my account? Representative: Just call the bank, key in your PIN number and listen to the menu of options available。 Customer: How do I choose which option I want? Representative: Just press the number for the service stated by the recording。 Customer: What kind of things can I do? Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank。 Customer: That's fantastic! Can I trade stocks and bonds。 Representative: I'm afraid you will have to have a special account for that。 Customer: What about getting help if I have any problems? Representative: There's an automated answering machine and staff are available 9 to 5 seven days a week。 Customer: It all sounds very good to me. I'd like to sign up。 Representative: Alright, can you answer a few questions please? Customer: Certainly。 Useful Vocabulary 词汇 24 hours a day account number automated answering machine day-to-day banking menu of options telephone banking services to access an account to check your balance to key in a PIN number to order a statement to pay bills to sign up to trade stocks and bonds to transfer money 网友评论
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