⑷ 邀请信

　　邀请信分为两种：一种属于个人信函，例如邀请某人共进晚餐、参加宴会、观看电影、出席典礼等。另一种邀请信则属于事务信函，一般是邀请参加会议、学术活动等等。

　　第一种邀请信邀请的对象一般是朋友、熟人，所以内容格式上的要求都比较松，可以写得随便一些。只要表明邀请的意图，说明活动的内容、时间、地点等等。但既然是邀请信，那么就一定要在信中表达非常希望对方能够参加或者出席的愿望。这种邀请信的篇幅可以非常短，下面以一封邀请看电影的短信为例：

　　Dear Jane,

　　We have four tickets for a famous film shown at Guangming Cinema, The Longest Day, Friday, the ninth. Will you join us? We’ll be looking for you at eight sharp Friday night in front of the cinema, so don’t disappoint us!

　　Warmest regards.

　　Alice

　　第二种邀请信一般由会议或学术活动的组委会的某一个负责人来写，以组委会的名义发出，而且被邀请者通常也是属于比较有威望的人士。因此，这类邀请信的措辞要相对正式一些，语气要热情有礼。

　　这一类邀请信通常要包括以下内容：首先表明邀请对方参加的意图以及会议或学术活动的名称、时间、地点；然后要对被邀请者的威望和学术水平等表示推崇和赞赏，表明如果被邀请者能够接受邀请，会给会议或者活动带来很好的影响；接着要说明会议或活动的相关事宜，最好是能引起对方兴趣的事宜；当然不能忘了表达希望对方能够参加的诚意；最后还要请收信人对发出的邀请做出反馈，如确认接受邀请。

　　下面是一封邀请对方参加学术会议的信函：

　　Dear Professor Wang,

　　On behalf of the Ohio State University and the IEEE Computer Society, I would be very pleased to invite you to attend and chair a session of the forthcoming 2004 International Conference on Parallel Data Processing to be held in Bellaire, Michigan, from October 25 to October 28, 2004.

　　You are an internationally acclaimed scholar and educator. Your participation will be among the highlights of the Conference.

　　We sincerely hope that you could accept our invitation. As you know, this is the 10th anniversary of the Conference and we plan to make it a truly international meeting. We have accepted many papers from several foreign countries, including two from China.

　　If you can come, please let us know as soon as possible, since we have to prepare the final program soon. We are looking forward to your acceptance.

　　Sincerely yours,

　　Peter White

　　无论是收到哪种邀请信都要复信，明确表示接受与否。而且无论接受与否都要对邀请者表示感谢。接受邀请的回信一般包含以下内容：首先感谢对方的邀请，并重述邀请信中的主要内容；然后愉快地表示接受邀请，并简要说明自己的打算；最后表示期待赴会和与对方见面的心情。

　　下面是一封接受邀请的信，与上面第一封邀请信相对应：

　　Dear Alice,

　　Thank you very much for your invitation. It will be great pleasure for me to join you on Friday for the wonderful film. I will arrive at the cinema before eight. I look forward to meeting you on Friday.

　　Thank you for thinking of me.

　　Yours,

　　Jane

　　谢绝邀请的回信一般包含以下几方面的内容：首先还是要对对方的邀请表示感谢；然后具体说明自己无法接受邀请的原因，并对无法出席表示遗憾；最后表达自己的祝愿，即祝愿自己未能参加的会议或者活动能够顺利进行。

　　下面是一封谢绝邀请的信，与上面的第二封邀请信相对应：

　　Dear Professor White,

　　Many thanks for your letter dated 15th August, inviting me to attend and chair a session of the forthcoming 2004 International Conference on Parallel Data Processing to be held in Bellaire, Michigan, from October 25 to 28, 2004.

　　Much to my regret, I shall not be able to honor the invitation because I have been suffering from a disease since this summer. I am firmly advised that it would be unwise to undertake any distant and long travel in the near future.

　　I feel very sad to miss the opportunity of meeting you and many others in the field of Computer Science. I wish the conference a complete success.

　　Faithfully yours,

　　Wang Xuan

　　⑸ 感谢信

　　感谢信属于个人信函，是用来对馈赠礼物或曾经得到某人的关怀、照顾表示感谢，在西方国家用得比较普遍。感谢信在格式上没有很严格的要求，主要是要写得真挚，表达诚挚的感激之情，不能给人一种草率的印象。

　　由于感谢的对象、原因和内容不同，感谢信的内容也会有所区别。例如，对朋友赠送礼物表示感谢的信，一定要提到所赠的礼物以及自己对礼物的喜爱之情；又如因为曾在对方家里小住而写的感谢信，一定要提到在对方家里居住时候的感受。但是，无论如何，一封感谢信通常都包括感谢的原因、内容以及诚挚的感激知情。

　　下面给出两封简短的感谢信，一封是对朋友赠送礼物表示感谢，另一封是在对方家里小住过一段时间，离开后表达感谢的信。

　　Dear Sandy,

　　When you left a package for me yesterday, I had difficulty waiting until my birthday to open it.

　　I don’t know how to thank you for such an attractive present. It is something that will give me pleasure for a long time to come.

　　Please accept my sincere thanks and best wishes.

　　Cordially,

　　Susan

　　Dear Professor Anthony,

　　Thank you for a delightful stay.

　　Your home is lovely, your meals delectable, and I enjoyed the fun and companionship. I am still thinking about it and enjoying it in retrospect.

　　Many thanks again for your warm hospitality.

　　Cordially,

　　Tom

　　⑹ 咨询信

　　咨询信指的是用于了解信息、资料和情况等等的信件。写咨询信要注意以下几个问题：

　　第一，从措辞上来讲，一定要有礼貌，要比较客气地说清楚你想了解什么或者有什么要求。

　　第二，所提的问题一定要具体、明确，不能含糊其辞，否则会让对方感到无从回答。

　　第三，如果同时有好几个问题需要对方回答，可以考虑分段写；如果问题比较简单，则无需分段，但一定要将每个问题分别写清楚。

　　第四，一定要记得在信中向对方表示感谢。

　　写咨询信的时候，一般分三个部分来写。首先说明自己的情况，写咨询信的目的；第二步讲明自己要咨询的问题，要简洁明晰；在新的结尾要向对方表示感谢。此外，记得要注明联系地址与电话，以便对方答复。

　　下面是一封咨询信的范例：

　　To: London Woolen Products

　　From: Angel Clothes Store

　　As we plan our Fall inventory, we are again in market to buy woolens. We are principally interested in the traditional sweater and would like to request a sample.

　　Please also send information on any other knitwear that your company produces and a current price list.

　　If you plan to take part in the Beijing Trade Fair at the end of this month, please inform us of your stand number so that we can contact you at that time. Please note our new address and telephone number.

　　Thank you in advance for your attention.

　　Sincerely,

　　……

　　⑺订购信

　　订购信一般用于订购某种货物或机票、车票，属于事务信件。在书写订购信的时候，最重要的是要清新明白地说明所要订购的对象的数量、价格、规格等等，如果是机票、车票等，则须说明出发地、目的地、出发时间等。此外，写明你自己的名字、地址、邮编，以及你期望的送货方式等也是非常重要的。要避免写冗长的句子，因为此类信函以传达信息为主，所以能让对方明白你的意图是最重要的。

　　下面是一封订购飞机票的信函：

　　Dear Sir or Madam:

　　I am on an urgent mission and want to get to Hong Kong as soon as possible. Please reserve for me a seat in the plane leaving Guangzhou for Hong Kong at 8 a.m. tomorrow. A seat by the window in the economic section is preferred. I shall be very grateful if you would deliver the ticket to Room 418 of the Baiyun Hotel where I am staying.

　　If there is no seat available at 8 a.m. tomorrow, please inform me as soon as possible, so that I can change a flight.

　　Thank you very much!

　　Yours faithfully,

　　Steve Brown

　　⑻ 投诉信

　　投诉信一般是针对质量低劣的产品或者服务，其送寄对象应该是对方主管部门的负责人。写投诉信的目的是为了让对方同情你的遭遇或者碰到的问题，继而给出你所期望的解决方法。因此，写这类信件最重要的一点是要实事求是，一定要遵守“简明、公正”的原则，切勿夸大其词，引起对方的反感。

　　投诉信中应该包含的内容有：你所投诉的问题；该问题给你造成的不良后果；与投诉有关的重要依据，如商品简要说明、购买日期地点等；你所希望的解决方法和最后结果。此外，还可以向对方建议解决问题的最后日期，并表示对所投诉问题的妥善解决充满信心。

　　投诉信一般可分为三段：第一段说明信的主要意思，即提出要解决的问题，以及解决问题的重要性；第二段可以解释一下详细的情况，提出与投诉有关的重要依据；最后一段一般是提建议，说出你所期望的解决方法。

　　以下是一封样信：

　　Dear Sir,

　　Enclosed is one sample of the envelopes which your delivery truck left in our office yesterday. We wish, however, to exchange them for the correct size, or obtain a refund.

　　When our supply secretary selected and purchased official envelopes in your store last week on December 12, she asked that size L be sent to our office. The size we received is small, and of course it does not serve our needs. The sales receipt is #3968, dated December 12, written by salesclerk #189.

　　Please send us the correct size L envelopes in exactly the same style and color, or if this is not available now, cash refund of $ 50.50. Thank you very much.

　　Sincerely yours,

　　以上是八种我们认为有可能考到的信函类型，当然也有可能在考试中出现不在其列的信函类型，但是相信考生可以根据我们所给的这些讲解和示例推出一定的规律来应对。需要指出的是，为了给大家一个比较完整的内容和结构上的示例，以上的样信在字数上并不都符合100词的要求。但各位考生在考试时一定不能忽略字数上的要求，因为这也是判分点之一。结构和格式尽可以参考以上的样文，字数上还请考生自行把握。