Part V：听力与口语训练

　　短对话1：

　　Man: Let’s walk a little faster.

　　Woman: My feet are just killing me.

　　短对话2：

　　Woman: I’m really worn out from playing tennis.

　　Man: Take off your shoes and have some tea.

　　短对话3：

　　Man: Sorry, I couldn’t find the magazine you asked for.

　　Woman: Thanks anyway.

　　短对话4：

　　Man: It’s such a nice warm day. I think I’ll go write my report under a tree.

　　Woman: I’d like to join you, but I find it hard to work outside.

　　短对话5：

　　Woman: I’d like to buy a new coat.

　　Man: The women’s department is up on the third floor, madam.

　　短对话6：

　　Man: I’ve got time to buy a magazine, haven’t I?

　　Woman: The train is about to leave.

　　短对话7：

　　Man: Excuse me, I’d like to send some fresh flowers to my friend.

　　Woman: Let’s see. These carnations are very nice indeed.

　　短对话8：

　　Woman: I’m going to ask our next-door neighbor to turn the music down. I simply can’t work.

　　Man: Do you really think that it makes any difference?

　　单词与短语：

　　kill (vt.)让某人疼痛；carnation n.康乃馨；not make any difference没形成什么差别

　　Part VI：快速阅读

　　Dear Sir,

　　I write in response to(作为响应)your invitation(邀请)to guests who have recently stayed in your hotel to suggest ways in which you could improve your service.

　　I was a guest at your hotel last month and I found that the level of customer care(客户服务) was excellent. Indeed, every member of your staff(员工), from the manager to the maid(女服务员), was, without exception(无一例外), extremely polite and helpful. And the standard(标准)of the rooms was beyond(超出)what I had expected.

　　However, I found that the restaurant stopped serving(服务，提供)breakfast at 8:30am. As I was on holiday(度假), I would have liked to take my breakfast at around 9:30, but was unable to do so. I also spoke to several other guests who expressed the same disappointment(失望). In addition(另外), I feel that if you could supply(提供)newspapers in Chinese, the quality of stay(住宿的质量)for Chinese speakers, of whom the number has been on a steady rise(稳步增长)in the past few years, would be considerably(极大地)enhanced(提高).

　　I would be happy to know if my suggestions(建议)have turned out to(最终证明)be useful in your constant(不断的)improvement(改进)of your overall(整体)service.

　　Looking forward to your reply.

　　Yours faithfully,

　　Kenny Gao

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