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白骨精Office口语笔记:电话响了怎么办![]() 1.接电话必备第一句:自报家门 经典表达: Hello, ABC Company. This is XXX. How may I help you? 您好,ABC公司,我是XXX。有什么可以帮您吗? 举一反三: Good morning. ABC Company. This is XXX speaking. May I help you? Thank you for calling. You’ve reached ABC Company. This is XXX。 2.接电话必备第二句:Ta不在,请稍等片刻。 经典表达: XXX is not available at the moment. Could you hold for a few minutes please? XXX现在无法接听您的电话,您能稍等片刻吗? 举一反三: XXX is with a client now. Would you mind holding for a moment? XXX is currently unavailable. Can you please hold for a moment? We’re experiencing a high volume of calls. Would you please hold? 3.接电话必备第三句:我为您转接。 经典表达: I’ll transfer your call to XXX。 我将为您转接到XXX。 举一反三: I’ll transfer you over to XXX’s line。 I’ll put you through。 I’ll put XXX on the phone。 I’ll get XXX for you。 I’ll connet you。 4.接电话必备第四句:稍后再打给您。 经典表达: Would you leave your name and number and I can call you back? 您能留下您的姓名和电话吗?我稍后再打给您? 举一反三: Do you have a number I can reach you back at? I’ll be glad to return your call if you will leave your name and number。 5.接电话必备第五句:您需要留个口信吗? 经典表达: May I take a message for you? 我能为您留个口信吗? 举一反三: Can you leave a message? Would you like to leave a message? Can I transfer you to XXX’s voice mail? 小编注:留言内容一般要包括以下几个方面。(1)致电人姓名,(2)致电人公司名称,(3)致电人电话号码/分机号,(4)留言的日期和时间,(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入),(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。 6.接电话必备第六句:您能再重复一遍吗? 经典表达: Would you repeat that please? 请您再重复一次好吗? 举一反三: I beg your pardon? Would you say it once more please? Could you repeat what you just said? 7.接电话必备第七句:感谢致电,结束通话 经典表达: Thank you for your calling, have a nice day。 感谢致电,祝您度过愉快的一天。 举一反三: Thank you for calling, goodbye。 Thank you very much, goodbye。 网友评论
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