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白骨精Office口语笔记3:打电话这件小事![]() 如果说办公室接电话是兵来将挡的话,那么办公室打电话就是主动出击。打电话虽然不是面谈,但是你的商业礼仪、职业素养都可以通过这小小的电话线体现出来。所以,打电话这件小事并不是小事一桩哦! 1.打电话必备第一句:自我介绍 经典表达: Hello, this is XXX from human resource. May I speak to XXX? 你好,我是人力资源部的XXX。请问XXX在吗? 举一反三: Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX? Hello. It’s XXX from ABC Company. Is XXX here? 2.打电话必备第二句:说明来电原因 经典表达: I’m calling in regards to the order XXX made 3 days ago。 我打电话来是为了问一下关于XXX三天前下的订单的情况。 举一反三: I’m calling to the annual report。 I’m calling about the contract。 3.打电话必备第三句:Ta什么时候回来? 经典表达: When can I expect him back? 他大概什么时候会回来? 举一反三: When will he be back? When would be a good time to reach him? When will she be available to take my call? 4.打电话必备第四句:我能留个口信吗? 经典表达: May I leave a message for him? 我能给他留个口信吗? 举一反三: Could you please connect me to his voice mail? I think I’ll leave a message。 5.打电话必备第五句:请Ta给我回电好吗? 经典表达: Please tell him/her that XXX called and have him/her return my call。 请告诉他/她XXX打过电话,让他/她给我回电。 举一反三: Please let XXX know I called and have him/her call me back ASAP。 Could you tell XXX to ring me back? 6.打电话必备第六句:我再打过来吧。 经典表达: I’ll call again later。 我再打过来吧。 举一反三: I’ll ring back later。 网友评论
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