17.

　　M: That was some storm yesterday. How was I afraid I couldn’t make it home。

　　W: Yeah, most of the roads to my house were flooded. I didn’t get home from the lab until midnight。

　　Q: What do we learn from the conversation?

　　18.

　　W: My boys are always complaining that they’re bored。

　　M: Why don’t you get them into some team sports? My son and daughter play soccer every Saturday. And they both look forward to it all week。

　　Q: What does the man mean?

　　Questions 19 to 21 are based on the conversation you have just heard。

　　W: I don’t know what to do. I can’t seem to get anyone in the hospital to listen to my complaints and this outdated equipment is dangerous. Just look at it。

　　M: Hmm, uh, are you trying to say that it presents a health hazard?

　　W: Yes, I am. The head technician in the lab tried to persuade the hospital administration to replace it, but they are trying to cut costs。

　　M: You are pregnant, aren’t you?

　　W: Yes, I am. I made an effort to get my supervisor to transfer me to another department, but he urged me not to complain too loudly. Because the administration is more likely to replace me than an X-ray equipment, I’m afraid to refuse to work. But I’m more afraid to expose my unborn child to the radiation。

　　M: I see what you mean. Well, as your union representative, I have to warn you that it would take quite a while to force management to replace the old machines and attempt to get you transferred may or may not be successful。

　　W: Oh, what am I supposed to do then?

　　M: Workers have the legal right to refuse certain unsafe work assignments under two federal laws, the Occupation or Safety and Health Act and the National Labor Relations Act. But the requirements of either of the Acts may be difficult to meet。

　　W: Do you think I have a good case?

　　M: If you do lose your job, the union will fight to get it back for you along with back pay, your lost income. But you have to be prepared for a long wait, maybe after two years。

　　Q19. What does the woman complain about?

　　Q20. What has the woman asked her supervisor to do?

　　Q21. What does the man say about the two federal laws?

　　Q22. What will the union do if the woman loses her job

　　Questions 22 to 25 are based on the conversation you have just heard。

　　W: Mr. Green, is it fair to say that negotiation is an art?

　　M: Well, I think it’s both an art and science. You can prepare for a negotiation quite scientifically, but the execution of the negotiation has quite a lot to do with one’s artistic quality. The scientific part of a negotiation is in determining your strategy. What do you want out of it? What can you give? Then of course there are tactics. How do you go about it? Do you take an opening position in a negotiation which differs from the eventual goal you are heading for? And then of course there are the behavioral aspects。

　　W: What do you mean by the behavioral aspects?

　　M: Well, that’s I think where the art comes in. In your behavior, you can either be an actor. You can pretend that you don’t like things which you are actually quite pleased about. Or you can pretend to like things which you are quite happy to do without. Or you can be the honest type negotiator who’s known to his partners in negotiation and always plays everything straight. But the artistic part of negotiation I think has to do with responding immediately to cues one gets in the process of negotiation. These can be verbal cues or even body language. This is where the artistic quality comes in。

　　W: So really, you see two types of negotiator then, the actor or the honest one。

　　M: That’ right. And both can work. I would say the honest negotiator can be quite effective in some circumstances. In other circumstances you need an actor。

　　Q23. When is a scientific approach best embodied in a negotiation according to the man?

　　Q24. In what way is a negotiator like an actor according to the man?

　　Q25. What does the man say about the two types of negotiator?

　　Section B

　　Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A)， B)， C) and D). Then mark the corresponding letter on Answer Sheet 2 with a single line through the center。

　　Passage 1

　　Questions 26 to 28 are based on the passage you have just heard。

　　Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buys something. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping cart. One of the first things customers forget is how to count. There is no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20, 25 or even a cart load of items. Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, “Oops, I forgot to pick up a fresh loaf of bread. I hope you don’t mind waiting while I go get it。” Five minutes later, he is back with the bread, a bottle of milk, and three rolls of paper towels. Strange as it seems, customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customers will wait until I announce the total. Then, in surprise, she says, “Oh no, what did I do with my check book?” After 5 minutes of digging through her purse, she borrows my pen because she’s forgotten hers. But I have to be tolerant of customers because they pay my salary, and that’s something I can’t afford to forget。

　　Q26. What does the speaker say about customers’ entering the grocery store?

　　Q27. Which customers are supposed to be in the express line?

　　Q28. What does the speaker say some customers do when they arrive at the check-out counter?

　　Q29. What does the speaker say about his job at the end of the talk?

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