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Cyberpromotion: Communicating with Customer Online
http://www.sina.com.cn 2002/04/10 10:17  《英语学习》

  By Jonathan Leaks

  -付美榕选译

  从门缝到自行车筐,从报纸杂志到广播电视,曾几何时,大大小小、各种各样的广告宣传无孔不入,遍地开花。任凭商家厂家如何变着法儿自卖自夸,咱老百姓早已擦亮眼睛学会雾里看花,广告效果就是不佳。然而巧妙的网上促销方式则令众人热血沸腾,义无反顾地配合着促销宣传活动。

  Until the late 1940s, when television began finding its way into American homes, companies relied mainly on print<注1> and radio to promote their products and services. The advent of television brought about a revolution in product and service. Between 1949 and 1951, advertising on television grew 960 percent. Today the Internet is once again transforming promotion. By going online, companies can communicate instantly and directly with prospective customers. Promotion on the World Wide Web<注2> includes advertising (usually in the form of banners<注3> across the top of Web sites),<注4> sponsorships, and sales promotions like sweepstakes,<注5> contests,<注6> coupons, and rebates.<注7> In 1996 World Wide Web advertising revenues topped million.

  Effective online marketers don't merely transfer hard-copy ads<注8> to cyberspace.<注9> Successful sites blend promotional and non-promotional information indirectly delivering the advertising messages. To encourage visits to their sites and to create and cultivate customer loyalty, companies change information frequently and provide many opportunities for interaction.

  A prototype for excellent online promotion is the Ragu Web site. Here visitors can find thirty-six pasta recipes, take Italian lessons, and view an Italian film festival, but they will find no traditional ads. So subtle is the mix of product and promotion, visitors hardly know an advertising message has been delivered. Sega of America, maker of computer games and hardware, uses its Web site for a variety of different promotions, such as introducing new game characters to the public and supplying Web surfers<注10> the opportunity to download games. Sega's home page averages 250,000 visits a day. To heighten interest in the site, Sega bought an advertising banner on Netscape,<注11> thereby increasing site visits by 15 percent. Online participants in Quaker Oats' Gatorade promotion received a free T-shirt in exchange for answering a few questions. Quaker Oats reports that the online promotion created product loyalty and helped the company know its customers better.

  Yoyodyne Entertainment, creator of Internet promotions, develops online game shows for customers like Internet MCI,<注12> AT&T, and NBC.<注13> One of its most successful games is the "Get a Little Closer" promotion for Arrid XX deodorant. After they input their E-mail addresses, contestants receive two trivia questions, each accompanied by advertising, once a week. Later in the week, they receive a hint and more information about the product. Correct answers earn them points, and winners are chosen from top scorers. Prizes include weekend gateways, CD collections, and Ticketmaster gift certificates.<注14> Because the game lasts eight weeks, participants receive twenty-four different E-mail messages about Arrid during the game. The game appears to be working. Of the 45,000 participants, 25 percent purchased Arrid XX during the game, and brand recognition doubled.

  To target specific Internet users, an increasing number of companies are using "push"<注15> technology, which automatically delivers customized news and other information to users' computers when they log onto the Internet.<注16> Although organizations like Nielsen Media Research are developing technologies to enhance audience measurement and tracking, it remains difficult to assess how many times the same person looks at an ad and who that person is. Although online promotions can be glamorous and sophisticated, they are not perfect. For a well-designed marketing mix,<注17> industry experts advise companies to use the Internet as a supplement to other advertising media.

网上促销:与顾客亲密接触

  二十世纪四十年代在电视进入美国千家万户以前,企业主要是通过报纸杂志与广播对其产品及服务进行宣传。电视的出现为产品与服务的促销方式带来了一场革命,1949至1951年间,电视广告业务增长了960%。如今兴起了互联网,再次使促销宣传改头换面。通过电脑网络,企业可以迅速而直接地与潜在的顾客进行沟通。互联网促销宣传方式包括广告(通常为网站标题广告)、具名赞助以及各种促销活动,如有奖销售、竞赛、优惠券、回馈等。1996年万维网的广告收入高达3亿美元。

  讲求实效的网络营销者们绝不是简单地把平面广告抄送到网页上。成功运作的网站把促销宣传与其它内容融为一体,巧妙地把广告信息传递给受众。为了提高网站访问率、培养顾客对产品的忠诚度,各企业不断更换产品信息并提供许多互动机会。

  网上促销宣传的典范当属瑞谷网。该网站的访问者能够看到36种意大利面食的制作方法,参加意大利语课程或观摩意大利电影节,但这些都不是传统意义上的广告。产品与促销结合得如此巧妙以至于网页浏览者们浑然不觉传递给他们的是广告信息。电脑游戏与硬件的生产商美国世嘉公司利用网站进行各种不同的促销宣传,如向公众推出新的游戏角色并为上网者提供下载游戏的机会。因此世嘉主页的访问率平均每天达250,000人次。为提高人们对其网页的兴趣,世嘉在网景公司的网页上买下了一条标题广告,因而访问率提高了15%。桂格公司的佳得乐网上促销活动的参加者回答几个问题即可获赠一件T恤衫。桂格公司说网上宣传提高了顾客对其产品的忠诚度并增进了企业对顾客的了解。

  网上促销宣传的创立者Yoyodyne娱乐公司为MCI,AT&T和NBC等客户推出网上竞赛活动。其中最成功的比赛是为Arrid XX除味剂策划的“靠近我一点儿”的促销宣传活动。参赛者输入自己的E-mail地址之后每周会收到两个很平常的问题,每个问题都附带着广告信息。而每周的后几天,参赛者会得到一个答题提示以及该产品的更多信息。答对题目即可得分,获奖者将从高分得主中抽出。奖品包括周末出游,CD集以及Ticketmaster的赠票。由于该比赛为期八周,参赛者在此期间收到24条有关Arrid XX的电子邮件信息。比赛效果显然不错:45,000名参赛者有25%在比赛期间购买了Arrid XX的产品,同时对该品牌的认同成倍增加。

  为了赢得某些网民,越来越多的公司在运用“主动出击”战术,网民们一上网,这些公司就把特定的资讯及其它信息自动地发送到他们的电脑中。虽然有Nielsen传媒研究这样的机构正在开发对观众群体进行衡量与跟踪的技术,但是对于某一个广告什么人在看及每个人看了几次仍很难估计。虽然网上促销宣传颇具诱惑力也很精致,但并非完美无缺。行业专家们建议,一个精心策划的营销组合应把网上促销作为其它媒体宣传方式的补充。




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《英语学习》2002年3期 专题

Annotation

1. print:这里指平面广告媒体,如报纸、杂志、宣传册等。

2. World Wide Web:万维网,缩写为www,也称互联网。

3. banner:报纸的头号标题。这里指在网站主页上方附带公司促销宣传内容。

4. Web site网址,上面提供公司产品服务等相关信息。

5. sweepstakes:赌金全赢制比赛(主办人部分出资或不出资)用参赛者赌注奖金的比赛,一种有奖销售活动。

6. contest: (促销性)竞赛,如限时抢购、有奖竞猜等。

7. rebate:回扣、返还,这里指发放回赠券。

8. hard-copy ads:平面印刷形式的广告,与广播电视上的广告相对而言。

9. cyberspace:计算机空间,网络空间。

10. Web surfer:网上漫游者,网上浏览者。

11. Netscape:网景公司,美国一家提供网络服务的大公司。

12. MCI: Molecular Circuitry Inc,美国一家著名的通讯公司。

13. NBC: National Broadcasting Company, (美国)全国广播公司。

14. gift certificate:礼券(用作礼物,受礼人可凭此选购所需物品)。

15. push:推进,促销攻势,指主动与顾客联系的推销方式,与坐等客户上门的方式(pull strategy)相对而言。

16. log onto the Internet:联结因特网,俗称上网,另外的说法为going online。

17. marketing mix:营销组合,营销学的核心内容,由4Ps组成,包括product (产品)、price(定价)、promotion(促销)和place(经销,即distribution)四个环节。现代营销学又提出营销组合的4Cs,即cost (成本核算)、convenience(提供方便)、care(客户服务)、communication(双向沟通)。


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