投诉和道歉

　　遇到不满意的事情需要投诉时，礼貌地说比较奏效。

　　在商店，收款员找错了钱。Excuse me, I think you’ve given me the wrong change.

　　在酒店,房间的调温器坏了。Excuse me, but there’s a problem with the heating in my room.或Sorry to bother you, but I think there’s something wrong with the air-conditioning.

　　失窃了。I’m afraid I have to make a complaint. Some money has gone missing from my hotel room.

　　房间没有整理。I’m afraid there’s a slight problem with my room - the bed hasn’t been made. (作者：孙琳琳)