1. Which of the following is NOT a formal way to begin an email?
a) Dear Sir/Madam,
b) Hiya Phil,
c) For the attention of the Head of Faculty,
d) Dear Mr Jones,
2. Which of the following is a formal first sentence for a job application covering letter?
a) I reckon I would make a pretty good Digital Marketing Intern.
b) Why not pick me as your Digital Marketing Intern?
c) How about giving me the job of Digital Marketing Intern?
d) I wish to be considered for the position of Digital Marketing Intern.
3. Which of the following is NOT suitable for expressing your abilities in a job application covering letter?
a) I have three years’ experience of working in a digital environment.
b) I have been working in a digital environment since 2013.
c) I’ve got tons of experience in digital environments.
d) I consider myself an experienced digital professional.
4. Which of the following is NOT an acceptable way to express your enthusiasm for your work in an email?
a) I am passionate about delivering customer service.
b) I AM ABSOLUTELY CRAZY ABOUT CUSTOMER SERVICE!!!
c) I am committed to delivering outstanding customer service.
d) I am a deeply driven customer service professional.
5. Which of these ways of asking someone to get in touch with you is too informal for a professional email?
a) Please do not hesitate to get in touch.
b) I can be reached by email or phone.
c) Give us a shout, mate.
d) Do get in touch with me at your earliest convenience.
6. Which of these is an informal way to sign off on a work email?
b) Best regards
c) Best wishes
d) All the best
1) b, 2) d, 3) c, 4) b, 5) c, 6) a.