d.申诉信常用句型

　　1. I am sorry to say that we are greatly inconvenienced by the fact that ~.

　　2. I am writing this letter to complain about ~.

　　3. I really must complain about the quality of the ~ I recently got from your company.

　　4. You seem to have supplied us with a product that falls far below the standard we expect.

　　5. The ~ I ordered from your store arrived broken. Obviously,no packing had been placed in the box before it was sent from the warehouse.

　　6. It is now over ~ since we made the above order with you,but the ~ we need badly now haven't arrived yet.

　　7. The product I purchased from you ~ proved to be quite a disappointment. Although it looks exactly the same as the one I saw in your commercial,it actually does not perform the same way.

　　8. As I have no interest in receiving a replacement,I am returning the product to you and demand that a full refund be made to me.

　　9. I'd appreciate it very much if you refund the money I have paid for it.

　　10. We would appreciate it if you would arrange for the replacement of the damaged items.

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