Dear Sir/Madam

　　I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002, when I came to Guangzhou on business.

　　Firstly, the air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No-one came. As a result, I was very cold every time I was in the room.

　　Secondly, I found the bathroom dirty and the hot water was always warm.

　　Thirdly, the noise at night was extremely loud and I found it difficult to sleep. I asked to change rooms, but was told it was impossible because the hotel was full.

　　I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel. In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.

　　　　Yours faithfully

　　　　　　　　　　　　J. T. Hakala.