工作经历Work Experience

　　1993、5-1995、2

　　威斯汀太平洋大饭店

　　意大利餐厅

　　高级服务员

　　The Westin Tai Ping Yang Shanghai

　　Giovanni's Italian Resautant

　　Snr. Waiter

　　1996、2-1999、2

　　上海海仑宾馆

　　客房送餐

　　服务员

　　The Sofitel Hyland Hotel Shanghai

　　Room Service

　　waiter

　　1999、2-2002、11

　　上海喜来登豪达太平洋大饭店The Sheraton Grand Tai Ping Yang Hotel

　　1999/2-2000/5

　　Assist Manager of CaféBistro

　　咖啡厅副经理

　　Cafébistro operates as contemporary European caféserving three-meal a day. Food as well as a few Asian specialties. The mostly business for in house guest breakfast and set lunch.

　　As assist manager, I was responsible for organizing, supervising, directing and administrating the detailed routine word of the entire restaurant. Responsibility for the training and induction of new staff, maintain high standards of hygiene and sanitation in all areas of food service

　　1999年2月，回到太平洋大饭店，在工作中的出色表现得到酒店管理层的认可，很快升任CAFéBISTRO 副经理。咖啡厅主要负责住店客人的早餐供应和商务午餐，由于饭店周边的两大主要展览中心，承担大量的大型国际展会，咖啡厅的生意因此非常火爆，早餐经常出现门口排长队等待用餐的情景，最高一天早餐多达450人用餐。除管理餐厅的日常营业外，员工的服务技能培训是主要的工作，咖啡厅是饭店餐饮部重要的培训与考核基地，大量出色的员工被输送到其他餐厅并得到提升。

　　2000/6-2001/8

　　Assist manager of Banquet

　　宴会厅副经理

　　I was transferred to Banquet as assist manager, responsible for 15 different function rooms in 3-5th floor. I have managed over 150 meal parties (western and Chinese) and 400 different style of meetings for GE, BMW, 3M ect.

　　I co-worked with the Sales department, communicated with engineering, house keeping, front office, accounting and kitchen for preparative function.The staff training for service skill and knowledge, maintain high standards and all equipments of Banquet department.

　　调任宴会厅副经理，管理饭店三、四、五楼的大小宴会厅、会议室15间。参与为GE、BMW、大众、3M等大型公司举办超过150场的各式宴会和400多次各种形式的会议。

　　宴会厅工作重点在加强与销售部门的联系，协调工程部、客房部、前厅、财务部及厨房在宴会前的准备工作，宴会、会议过程中处理突发事情，协助销售部进行宴会销售和售后服务与回访。加强员工的服务技能培训，保证服务标准。

　　2001/9-2002/11

　　Beverage Assist manager

　　饮品部、酒吧副经理

　　The beverage department offers consistently the highest standard of beverage service for all outlets in the hotel and manages the Lobby Court and Chelsea Bar. The Assist Beverage Manager would require being highly knowledgeable in the business aspects and essential skills of food and beverage service, full responsibility for the training. The evaluation of the needs of the operation and the efficient use of personnel would come within my responsibility.

　　负责管理饮品部，管理大堂酒廊与吉尔喜酒吧，协助管理27楼的书房酒吧和行政楼酒廊的酒水安排与新饮品的开发，培训员工调酒技术，掌握各种酒水与各国的葡萄酒知识，承担其他餐厅的饮料供应，负责葡萄酒采购业务，协助成本控制部降低饮料成本，开发不同季节和各餐厅的新饮品，宴会厅的饮料供应与酒水服务，餐饮部夜间经理值班。

　　为更好掌握酒水知识，自学法语和西班牙语。3年多的管理工作与系统的酒店管理培训，为今后在餐饮管理工作打下坚实的基础。

　　The bar has all popular brands available and international cocktails, also has a very comprehensive wine list for all F&B outlets. The objectives are to achieve the professionalism of bartendering for all as deemed to the honor of the profession through regular training and continuous efforts. And to meet profitability through planning, control and organization.

　　作为饭店餐饮部主要营业收入的三大部门-咖啡厅、宴会厅、大堂酒廊的负责人，在为客户提供优质服务、保持饭店一贯良好的服务标准，定期修订部门的营运手册和加强员工的培训，拓展新的客户市场，降低餐饮成本。

　　I have self-studied French and Espana for master beverage knowledge (the wines, spirits and cocktails of word), Also I have trained for F&B manage administer such as organization, planning, cost control, communication, supervisor. I have maintained and repaired the Operation Manual and Job Decription, Job Assignment for CaféBistro, Banquet and Beverage

　　2002、12-2003、11

　　上海欧派餐饮有限公司任营运经理 The Oopium Club Restaurant

　　I joined the Oopium in Dec 2002 for preparation to construct, it's modern design and décor with tradition Chinese artifacts same as the opium club restaurant in Luxermburg. The restaurant served contemporary French cuisine with reasonable price, cool laid-back music and friendly service. Wonderfully relaxing décor and sophisticated atmosphere that peoples really have to be felt to be appreciated. I trained the service staffs that they were male around 40 age and never had experience before for service science and skill, knowledge of beverage and wine service, hygiene, courtesy English. I built the restaurant operation manual that different with hotel and more detail for all of operate, include rules of employ, accounting, purchasing and stock, kitchen and bar cost control, operating equipment policies and procedures. Also helped the French chef to manager the kitchen staff and discuss food promotion.

　　At business side we had cooperated with wine supplier holding the wine party and wine dinner to increase the revenue. Made a very comprehensive wine list special for French wine. The wine sale was 50% of the restaurant income.After the restaurant operate smoothly, my job changes to Sales and Marketing, and keep good relation with our customers and media. The restaurant has hold 200 persons cocktail party for Am chain and 50 persons dinner party in end of May.During Aug and Sep, we have done very successful dinner party for Sopexa, Ceibs, Roch, and press conference of Epic Music Entertainment Co. for singer Wu.At Oct, the owner sold his stock because the its value is up his expectation, and he backs to Paris open new restaurant. I helped the transformation until end of my job contract.

　　2002 年12月筹建上海欧派餐饮有限公司-独品西餐厅(OOPIUM CLUB RESTAURANT)，参与餐厅的前期设计和招标。以卢森堡独品餐厅的风格蓝本，配以红绿色彩与灯光相结合，营造出神秘、优雅的用餐氛围，独品一开张就在顾客中赢得好评。03年1月，开始招聘员工，为在整体上配合总公司在餐饮服务风格设计和经营理念，餐厅聘用的服务员以中年男性为主，他们有厨房工作经历，但从未接触过西餐服务，我的主要精力集中于餐厅服务培训，从服务的理念，服务礼仪礼节，餐饮服务的基本知识和西餐的服务程序，食品安全，服务的基础英语，酒水的基本常识和葡萄酒常识的培训。经过一个月的强化训练，从中挑选进步快，有潜力的作为餐厅服务和管理员。

　　餐厅开张伊始，管理后场厨房运作和成本费用控制，规章制度和服务标准的设定，制定餐厅的经营手册，协助年轻的法籍厨师长建立物料的采购和验收机制，厨房标准菜谱的制作和新菜品的开发，成品的成本控制。负责餐厅营运费用的控制和营业计划的编制。引入桃乐丝、名特、ASC、TBC、保乐利加等葡萄酒供应商举办葡萄酒品尝晚会和促销活动，树立餐厅的知名度。4月以后，餐厅的日常运作进入正轨，工作的重点转向销售与市场推广，引进法国品牌时装合作举办餐厅的开业晚宴与时装表演相结合，邀请到35家媒体的广泛参与报道。5月下旬，为美国商会举办200人酒会和另一家日本公司50人晚宴。渡过5、6月非典阶段，餐厅管理日趋成熟，厨房出品控制日益完善，市场拓展也日渐扩大，8、9月份成功为法国食品协会，中欧管理学院，法国商会，罗氏制药，淳大万丽酒店举办宴会，及伍思凯的新专辑上海新闻发布会。

　　2004、02-2004、05

　　上海西郊宾馆 xijiao guest house restaurant manager

　　学习经历Educational Experience:

　　自From

　　至To

　　学校及等级Name of School and Grade

　　主修科系Major Subject

　　Sep-90

　　May-93

　　上海市育群中学YuQun High School

　　高中毕业

　　中 文Mandarin、物理Physics、英 文English

　　May-95

　　May-97

　　上海闸北业余大学Sparetime Education

　　大专

　　国际贸易 International Trade

　　财务管理Finance

　　Jun-97

　　Feb-99

　　上海电视大学Shanghai TV University

　　大专

　　电脑Computer、高等数学、大学物理、英 文English