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　　Directions: Write a letter of complaint according to the following situation: You and your friend went to buy souvenirs, but the assistant refused your request of removing the dust from some of the bronze statues and murmured that your friend is foolish. You ask the manager to look into this unsatisfactory state of affairs.

　　Write your letter in no less than 150 words. Do not sign your own name at the end of the letter; use Zhang Yu instead. You do not need to write the address.

　　A Letter of Complaint

　　November 23, 2007

　　Dear Manager,

　　Much to my regret, I write this to place a complaint against one of your shop-assistants concerning bad service in the course of our shopping yesterday.

　　Yesterday at about ten o’clock in the morning, my husband, a lady friend of ours and I, came to your shop with the intention of buying some souvenirs. One of your shop-assistants, whose badge number was 15 if I got it right, was asked to remove the dust from some of the bronze statues in order that our friend might have a good look at these objects before making up her mind to buy. Under such a suitation, it was the assistant’s duty either to do what she was asked to do or to explain why she was unable to comply with such a request.

　　Instead of attending to her duty and acting in a polite manner, the assistant turned a deaf ear to our request and walked away murmuring in a sarcastic manner that our friend was foolish in asking for the removal of the dust. Great was our embarrassment in such an awkward situation.

　　We ask you to look into this unsatisfactory state of affairs and to take steps to prevent a similar recurrnce of such offensive behavior in future. The lady in question is from New Zealand and it would be a pity if she should form an unfavorable impression of the service in this city.

　　Yours Respectfully,

　　Zhang Yu

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