投诉信(商务类)

　　Dear Manager,

　　Much to my regret, I write this to place a complaint against your delivery in your company.

　　The Sam tape recorder numbered JB/47 which I ordered from your company on January 19 , arrived yesterday. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the lid of recorder had been cracked and that the front surface of the machine had been scratched .

　　Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return this recorder to you for a replacement or if you have an authorized service representative here to which I should take it .I will hold onto this recorder until I hear from you .

　　Your early reply will be highly appreciated.

　　Truly yours

　　Li Ming

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